Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Monkey Volcano Pro processes personal data when you use monkeyvolcanopainter.skin and related course services. It describes what we collect, why we use it, when we share it, and the choices and rights available to you under applicable data protection law.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process identifiers, contact details, account credentials, course enrolment and progress records, payment-related information, communications, device and usage data, and other information you choose to provide. We limit collection to what is relevant for operating the website, delivering professional development courses, managing accounts, and meeting legal obligations.

The categories collected depend on account use, course activity, and support interactions.
02 · Sources

How We Collect Data

We collect personal data directly from you when you create an account, register for a course, submit forms, or contact us. We also receive data through your use of the website, such as technical logs and cookie-based information, and from third parties that help us process payments, host content, or support analytics and security functions.

Information comes from users, automated systems, and service providers involved in site operation.
03 · Cookies

Cookies We Use

Our cookies may include strictly necessary cookies for security and core functionality, preference cookies to remember settings, and analytics cookies to understand site use and improve content. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use a limited set of cookies for operation, preferences, and measurement.
04 · Controls

Cookie Controls

You can usually block or delete cookies through your browser settings and, where available, adjust preferences through the cookie controls on the website. Some cookies are necessary for basic site functions and may not be disabled without affecting performance. If you clear cookies, stored preferences may be lost.

Browser controls and consent tools may be used to manage non-essential cookies.

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. Some requests may be limited where we must keep information for legal, security, or contractual reasons.

Available rights may differ depending on the legal basis and the nature of the processing.

To exercise your rights, submit a clear request using the contact details in this policy and describe the data or action concerned. We may need to confirm your identity and, where relevant, the scope of your request. If we cannot comply fully, we will explain the reason where required by law.

Requests are handled through a verification process before any disclosure or correction is made.

We retain personal data for the period necessary to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements. When data is no longer needed, we delete it, anonymise it, or securely archive it where deletion is not immediately possible.

We keep data only for as long as needed for the stated purpose or legal retention period.

We may update this Privacy Policy from time to time to reflect changes in our processing practices, legal requirements, or service features. The revised version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them.

We review this policy when our practices or legal obligations change.
GDPR

Regulation

GDPR Basis

For GDPR purposes, we act as a controller for the personal data we determine the purposes and means of processing. We rely on lawful bases such as performance of a contract, legitimate interests, consent where required, and compliance with legal obligations. Where processing is based on consent, it may be withdrawn without affecting prior processing.

Where the GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in some cases, related cross-border processing.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityComissão Nacional de Proteção de Dados (CNPD)
This section is intended for individuals whose personal data is protected by the GDPR.

GDPR Rights

GDPR Rights

If the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. You may also object to processing based on legitimate interests and withdraw consent where processing depends on consent. We may ask for information to verify your identity before responding.

The rights described here apply subject to the conditions and exceptions in the GDPR.
Why we process data

How We Use Data

We use personal data to create and manage accounts, provide access to courses, process transactions, communicate about enrolment or support matters, maintain security, monitor performance, improve content and functionality, comply with legal duties, and handle disputes or enforcement matters. Where required, we rely on consent for specific processing activities.

Note
We process data for operational, contractual, security, and compliance purposes.
Third-party sharing

Service Providers

We may share personal data with hosting providers, payment processors, analytics services, customer support tools, and other vendors that help us operate the website and deliver courses. These parties act under contractual or other appropriate safeguards and may process data only for the purposes we specify.

Note
Service providers receive only the information needed to perform their assigned functions.
Sharing legal basis

Legal Disclosures

We may disclose personal data where required to comply with legal obligations, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where necessary to protect rights, safety, or the integrity of our services.

Note
Disclosure to public authorities is limited to situations supported by law or a valid request.
Privacy Contact

Privacy Contact

Privacy email
[email protected]
Telephone
+351 915 721 583
Mailing address
Rua das Poças 440, 4620 Lousada
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page